Imagine a restaurant flooded with orders from DoorDash, Uber Eats, and Grubhub… Each order arrived independently, and cashiers had to manually transcribe it into the physical POS system. Then that same order was printed and sent to the kitchen.
- Duplicate work: Writing down and typing each order twice.
- Lack of standardization: Dish names varied depending on who wrote them, leading to errors.
- High friction: Kitchen delays, exhausted cashiers, and missed sales opportunities.
This chaos persisted until the restaurant chose to modernize with Athoz.
1. The Problem: Hidden Costs & Operational Friction
- Fragmented orders: Third-party apps on one side; a standalone POS on the other.
- Error-prone: Inconsistent naming and no kitchen displays.
- Time wasted: Cashiers shuttling between printers and receipts.
- No cost data: Menu engineering blind—no real-time insights into ingredient costs.
2. The Athoz Solution
a) POS Modernization
- Deployed Athoz’s online POS with kitchen screens and direct order feeds from DoorDash, Uber Eats, and Grubhub.
- Standardized product names to eliminate transcription errors.
- For unsupported apps, orders still print to a dedicated printer but follow a seamless kitchen workflow.
- Provided the restaurant with its own fully customizable online ordering channel at a fraction of the 30 % fees charged by third parties so customers order “just like in the restaurant,” and you keep more margin.
b) Training & Menu Evaluation
- Trained staff across multiple stations to ensure operational flexibility.
- During service, Athoz captured real-time cost data on every ingredient—fine-tuning portions and pricing without touching a single menu price.
c) Culture & Scheduling
- Discovered the restaurant often closed before official hours and left shifts unmanned.
- With cross-trained team members covering slow-period shifts, we avoided overstaffing without impacting service quality or wait times.
3. Results in 90 Days
- +34 % in Sales with no changes to menu items or prices.
- Payroll cut from 56 % to 35 %, thanks to:
- Labor-cost forecasting in Athoz before publishing schedules.
- Live time-tracking: exact punch-data by employee, station, and location.
- Automated reports replacing manual spreadsheets.
- Reduced supplier costs, managed end-to-end within Athoz:
- Purchase orders show current inventory to prevent over- or under-ordering.
- Upon receipt, Athoz validates quantities and flags any price deviations from the budget.
4. Why Athoz Makes This Possible
- Smart scheduling: Balanced shifts and instant expense forecasting.
- Real-time clock control: Overtime alerts keep labor in check.
- Unified purchasing & inventory: Single-flow management no double data entry.
- Instant financial visibility: Sales, costs, and supplier performance at your fingertips.
5. Ready for Your Own Success Story?
If you’re battling chaotic shifts, order errors, or runaway labor costs, we get it. In our next post, discover how to ensure you never run out of ingredients, align your team around shared goals, and turn slow days into profitable days.
Athoz: Technology that simplifies, transforms, and maximizes your restaurant’s success.
Visit www.athoztech.com
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